Effective date: 27 July 2026  |  Last updated: 27 July 2026

This Privacy Policy applies to Shaza Naturals, a brand owned and operated by DietNest Trading LLC (SOC), United Arab Emirates.

1. Who we are

DietNest Trading LLC (SOC) ("DietNest", "Shaza Naturals", "we", "us" or "our") operates the Shaza Naturals website at https://www.shazanaturals.com and is responsible for the personal data described in this Policy. Our registered address is Bin Fares 2,Moza abdulaziz Mohammed Bin, 12th Street, Deira, Dubai, 47547, Dubai.

2. Scope

This Policy explains how we collect, use, disclose, retain and protect personal data when you browse our website, create an account, place an order, contact us, subscribe to communications, participate in a promotion or otherwise interact with us.

3. Personal data we collect

· Identity and contact data: name, email address, telephone number, billing and delivery addresses.

· Account data: login credentials, account preferences and saved addresses.

· Order and transaction data: products ordered, order value, discounts, payment status, delivery and return history. Full card details are processed by authorised payment providers and are not intended to be stored by us.

· Customer-service data: messages, requests, complaints, reviews and any information you choose to provide.

· Technical and usage data: IP address, browser, device, operating system, pages viewed, referral source, session activity and cookie identifiers.

· Marketing data: subscription status, communication preferences and interactions with campaigns.

· Fraud-prevention data: order risk signals, verification results and records needed to protect customers and our business.

4. How we collect personal data

· Directly from you, including at checkout, account registration, customer support or newsletter sign-up.

· Automatically through essential cookies and, where permitted, analytics or advertising technologies.

· From service providers involved in payments, website hosting, fraud prevention, fulfilment and delivery.

· From social media or other third parties when you choose to interact with us through those services.

5. Why we use personal data

We process personal data only where permitted under applicable law, including to:

· accept, verify, fulfil, deliver, cancel, return and refund orders;

· create and administer customer accounts;

· provide customer support and resolve complaints;

· send order, security and service communications;

· prevent fraud, misuse and unlawful activity;

· maintain, secure, analyse and improve our website and services;

· meet accounting, tax, regulatory and legal obligations;

· send marketing only where we have the required consent or other lawful permission; and

· establish, exercise or defend legal claims.

6. Marketing choices

Promotional email, SMS or WhatsApp messages will be sent only in accordance with applicable law and your selected preferences. You may withdraw consent or unsubscribe at any time using the link in a message or by contacting us. Opting out of marketing does not stop necessary order, account, safety or legal communications.

7. Cookies and similar technologies

We use strictly necessary cookies to operate checkout, security and account functions. Subject to your choices and applicable law, we may also use preference, analytics and advertising cookies. A cookie banner or preference centre should identify the tools actually enabled on the website. You can also control cookies through your browser, although blocking essential cookies may affect site functionality.

8. When we share personal data

We may share only the data reasonably required with:

· website, cloud-hosting and IT providers;

· payment processors, banks and fraud-prevention providers;

· warehouse, packaging, courier and delivery partners;

· customer-support, email, analytics and marketing providers, subject to applicable consent requirements;

· professional advisers, auditors, insurers, regulators, courts and public authorities where required; and

· a successor or buyer in a genuine merger, restructuring or sale, subject to appropriate safeguards.

We do not sell or rent personal data. Service providers may use personal data only for authorised purposes and subject to appropriate contractual and security obligations.

9. International transfers

Some providers may process data outside the UAE. Where personal data is transferred internationally, we will use a transfer method and safeguards required by applicable UAE data-protection law.

10. Retention

We retain personal data only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution and legal compliance. When data is no longer required, it will be securely deleted, anonymised or isolated from further use.

11. Security

We use reasonable administrative, organisational, technical and physical safeguards appropriate to the nature of the data. No internet transmission or storage system is completely secure, so customers should protect their passwords and contact us immediately if they suspect unauthorised account use.

12. Your rights

Subject to applicable UAE law and any lawful exceptions, you may request:

· information about and access to your personal data;

· correction of inaccurate or incomplete data;

· deletion of data in qualifying circumstances;

· restriction or cessation of certain processing;

· withdrawal of consent, without affecting earlier lawful processing;

· a portable copy of qualifying data; and

· review of certain automated decisions, where applicable.

We may need to verify your identity before acting on a request. Requests can be sent to connect@shazanaturals.com.

13. Children

Our online store is not directed to children. Purchases must be made by a person aged 18 or older, or by a parent or legal guardian. If we learn that personal data was collected from a child without appropriate authorisation, we will take reasonable steps to delete it.

14. Third-party links

Our website may link to third-party services. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.

15. Policy updates

We may revise this Policy for legal, regulatory, security or operational reasons. The revised date will be displayed prominently. Where a change materially affects your rights or our use of personal data, we will provide notice and obtain consent where required by law. Changes do not retroactively reduce rights already accrued.

16. Contact and complaints

For questions, privacy requests or complaints, contact DietNest Trading LLC (SOC) at connect@shazanaturals.com, +971 565713128, or Bin Fares 2,Moza abdulaziz Mohammed Bin, 12th Street, Deira, Dubai, 47547, Dubai. If a complaint remains unresolved, you may approach the competent UAE authority.